Shipping Policy

Thank you for visiting and shopping at www.bluewaterexclusive.co.uk. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

UK: Standard Delivery £3.95 unless order is over £60 then postage is FREE

Shipment method Estimated delivery time Shipment cost
DPD Local 3-5 business days 3.95

Europe:

ZONE 1
Germany £12.00
France £12.00
Netherlands £12.00
Belgium £12.00
Luxembourg £12.00
ZONE 2
Austria £14.50
Denmark £14.50
Switzerland £14.50
ZONE 3
Czech Republic £17.00
Italy £17.00
Slovakia £17.00
Spain £17.00
OTHER
Scottland £14.50
Channel Isles £12.35
Isle Of Man £14.00
Republic Of Ireland £11.00

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

www.bluewaterexclusive.co.uk ships to addresses within the U.K. and Europe.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.bluewaterexclusive.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.bluewaterexclusive.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the UK & EUROPE.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund this does not include the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or not as described. Postage costs will not be refunded if you as a buyer change your decision and the item is returned after the 14 day period , they will only be reimbursed if we are at fault e.g. item faulty or not as described. Please ensure you check sizing guidelines when purchasing to ensure the correct size.

Any goods returned should be in saleable condition and in the condition as sent.

Online purchases cannot be returned to our stores and are only returnable using the method above.